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Technical Support Associate

1 week ago

Dubai, Dubai, United Arab Emirates Avanza Solutions Full time

**Job Description:**

The Technical Support Associate will play a critical role in providing exceptional support to our customers at Avanza Solutions. This position involves analyzing business and technical requirements, recommending solutions, and implementing technical designs.

**Primary Responsibilities:

  • Monitor and troubleshoot issues with branch applications and day-to-day business systems.
  • Develop and recommend technical solutions to meet business needs.
  • Implement changes and configurations to software modules and systems.
  • Coordinate with vendors to resolve technical issues and provide change requests.
  • Contribute to project support activities, such as change request assessments, patch development, and deployment.

**Requirements:

  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Flexibility to adapt to changing priorities and deadlines.