Operational Effectiveness Coordinator

7 days ago


Dubai, Dubai, United Arab Emirates Cigna Health and Life Insurance Company Full time

As a Governance and Effectiveness Officer at Cigna Healthcare, you will be responsible for developing and maintaining internal team governance, including policies and procedures manuals. This role requires strong analytical and problem-solving skills to ensure compliance with internal and external governance requirements.

Key Responsibilities:

  • Create internal team policies and procedures documents that meet the required compliance requirements.
  • Analyse and measure the effectiveness of existing business processes and develop sustainable, repeatable, and quantifiable business process improvements.
  • Research best business practices within and outside the organization to establish effective governance.
  • Conduct monthly/annual reviews ensuring team members strictly follow the internal team policies and procedures.
  • Make recommendations to management on improvements to meet compliance requirements.
Requirements
  • UAE National (Emirati)
  • Bachelor's degree
  • Minimum 2 years' experience in a governance, audit, or operating effectiveness role ideally in a corporate environment
  • Excellent organisational, communication, presentation, and interpersonal skills
  • Problem-solving skills with a focus on delivering solutions for customers
  • Ability to manage multiple tasks, complex timelines, and prioritise effectively in a fast-paced environment
  • Excellent attention to detail, with strong organisational and project management skills
  • Ability to work independently and collaboratively with internal and external teams
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)


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