Technical Service Manager
3 days ago
We're a dynamic company that values innovation and excellence in technical maintenance. Our goal is to provide top-notch service and support to our clients.
Job Description: Technical Maintenance ManagerJob SummaryThe ideal candidate will possess strong technical knowledge, excellent communication skills, and the ability to lead a team effectively. The successful individual will be responsible for ensuring seamless technical operations, providing guidance and expertise to the maintenance team, and fostering a culture of continuous improvement.
Key Responsibilities:- Lead the maintenance team in executing technical procedures and ensuring adherence to company policies and documentation requirements.
- Collaborate with the team to troubleshoot, test, and implement new solutions.
- Provide technical direction and expertise in areas such as design, development, and systems integration.
- Make informed decisions to resolve technical issues efficiently.
- Manage resources and equipment, ensuring optimal capacity planning and software/hardware availability.
- Develop and deliver technical training programs for team members.
- Conduct regular site visits under AMC to monitor system performance.
- Review and refine Preventive Maintenance schedules and technical scope of work.
- Conduct quality inspections for maintenance activities.
- Complete technical site surveys for maintenance requests.
- Establish and maintain technical guidelines for the maintenance team.
- Evaluate team members' technical performance quarterly.
- Oversee the team's overall technical performance.
- Maintain a remote maintenance program.
- Ensure the efficiency of the maintenance team.
- Coordinate technical handovers to maintenance teams.
- Assist with technical problems on-site and off-site as needed.
- Evaluate tender technical specifications.
- Foster relationships with clients and vendors through active participation in meetings and discussions.
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