Warranty Claims Manager
3 days ago
We are seeking an experienced Warranty Claims Manager to join our team at ALFAHIM in Abu Dhabi, United Arab Emirates. The successful candidate will be responsible for leading the warranty claims process and ensuring efficient collection, review, and submission of required documentation.
Key Responsibilities:- Manage warranty claims and parts replacement process effectively.
- Collect, review, and submit required documentation to process warranty claims in line with regional and corporate policies.
- Ensure timely payments for processed claims and conform to set warranty guidelines.
- MEDiate between Principal and customer to make claims within warranty period.
- Analyze warranty versus customer complaint and follow up on workshop diagnosis.
To be successful in this role, you will need:
- Secondary School Education Certificate.
- Diploma in Automotive Technician or equivalent preferred.
- 5-6 years minimum experience in warranty operations within automotive industry; out of which 2 years should be in a supervisory role.
A strong understanding of warranty processes and procedures is essential, as well as excellent communication and analytical skills.
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