Operations Manager

4 weeks ago


Dubai, Dubai, United Arab Emirates Black swan business setup services Full time
Job Description

Key Responsibilities:

  • Monitor and manage daily task lists to ensure timely completion and submission by team members.
  • Coordinate workload distribution and maintain open communication channels to prevent delays in responding to clients or sales inquiries.
  • Attend handover meetings to clarify expectations and prevent misunderstandings.
  • Make introductory calls to clients, introducing the operations team and ensuring all updates are communicated through the operations channel.
  • Develop milestone calendars to track project progress and ensure timely completion, with regular reporting to management and clients in case of delays.
  • Negotiate with free zones to resolve issues and rectify mistakes.
  • Manage client relationships, addressing concerns and finding solutions under the supervision of senior management.
  • Ensure timely payment updates from the accounts department to the operations team.
  • Minimize downtime and optimize operations team productivity by streamlining processes and preventing interference from sales teams.
  • Conduct feedback calls with clients after project completion to gauge satisfaction and identify areas for improvement.

Functional Skills:

  • Knowledge of UAE statutory requirements.
  • Excellent verbal and written communication skills.

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