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Senior Sales Expert

2 months ago

Dubai, Dubai, United Arab Emirates Givenchy SA Full time
About the Role

We are seeking a highly skilled and experienced Senior Sales Expert to join our team at Givenchy SA. As a Senior Sales Expert, you will be responsible for delivering exceptional customer experiences and driving sales growth in our luxury retail environment.

Key Responsibilities
  • Client Engagement & Elevation
    • Provide a personalized and sophisticated welcome to customers, creating an ambience that reflects expertise in Clienteling, RTW or LG.
    • Provide a tailored and informed service through a deep understanding of the specific needs, preferences and nuances associated with your area of expertise.
    • Cultivate lasting client relationships and develop a strong VIC clients portfolio.
    • Leverage your expertise to enhance the customer journey by providing expert recommendations and guidance.
  • Clienteling, RTW or Leathergoods & Fashion expertise
    • Demonstrate a deep knowledge of fashion history through storytelling and the features, materials and details of Givenchy's bold collections within your assigned category, providing valuable insights to customers.
    • Demonstrate an unparalleled understanding of CRM tools, techniques and strategies to ensure seamless integration into the customer experience.
    • Stay at the forefront of industry trends and innovations in Clienteling, RTW or LG.
    • Contribute to the brand's thought leadership by providing insights and recommendations based on your expertise.
  • Training & Performance Leadership
    • Share your specific knowledge and best practices to strengthen team performance in your store but also at country/market level.
    • Take a leadership role in meeting and exceeding sales goals for yourself and the store by leveraging your expertise in Clienteling or RTW/LG.
    • Contribute to a superior customer experience by fostering a performance driven culture. Identify and capitalize on strategic sales opportunities, aligning them with the unique aspects of your area of expertise.
  • Guardian of the Brand's DNA & New Elegance
    • Exemplify the brand's image with an unwavering commitment to the highest standards of expertise, whether in Clienteling strategies or the intricate details of the designated product category.
    • Play a key role in maintaining and enhancing the boutique's reputation as a destination for expert advice.
  • Operations management & multi-collaboration
    • Execute sales transactions with precision and efficiency, ensuring the integration of Clienteling expertise or in-depth product knowledge.
    • Manage specialised operations such as CRM processes or the management of specific aspects related to your product category (RTW, Leathergoods or Accessories).
    • Work closely with the store (including stock), the head office team (retail operations,...) and report daily to the management team.
  • Task force and special projects
    • Member of the task force for new openings or special operations in your country or region.
    • Special interlocutor for HQ in your area of expertise.