Service Delivery Expert

4 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Axiom Technologies Full time

Axiom Technologies: Your Partner in IT Solutions

As a leading provider of IT services, Axiom Technologies delivers expert support and innovative solutions to medium to large-scale enterprises. Our team of professionals is dedicated to ensuring seamless operations and exceptional customer experience.

Job Profile:

The L2 OSS Engineer is an integral part of our team, responsible for maintaining the stability and reliability of our on-site IT infrastructure and services. Key duties include advanced technical support, project implementation, service improvement, and more.

Main Job Duties:
  • Advanced Support: Provide second-level support for escalated issues, including in-depth troubleshooting and problem-solving for hardware, software, and network-related incidents.
  • Project Execution: Participate in the planning and execution of IT projects, ensuring successful deployment and integration of new technologies and systems.
  • Service Quality: Analyze recurring problems to identify root causes and implement permanent solutions to enhance service quality and user satisfaction.
  • Knowledge Sharing: Offer guidance and training to L1 support engineers and end-users, promoting best practices and knowledge sharing.
  • Vendor Partnerships: Liaise with external vendors and service providers to resolve complex issues and maintain service level agreements.
  • Incident Management: Oversee the incident management process, ensuring timely resolution and communication with stakeholders.
  • Reporting: Maintain accurate documentation for system configurations, changes, and incident reports. Provide regular reports on incident trends and service performance.


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