Villa Manager
4 weeks ago
As a Villa Supervisor at Marriott International, you will play a key role in ensuring exceptional guest experiences. Your responsibilities will include expediting problem payments, following up with guests regarding satisfaction, and processing all guest check-ins. You will also be responsible for setting up accurate accounts for each guest, anticipating sold-out situations, and coordinating with Housekeeping to track readiness of rooms for check-in.
Key Responsibilities- Assist staff with expediting problem payments and follow up with guests regarding satisfaction
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key
- Set up accurate accounts for each guest upon check-in
- Anticipate sold-out situations and obtain satisfactory alternative accommodations
- Coordinate with Housekeeping to track readiness of rooms for check-in
- Review shift logs/daily memo books and document pertinent information in logbooks
- Count bank at the beginning and end of shift
- Balance and drop receipts according to Accounting specifications
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees
- Report accidents, injuries, and unsafe work conditions to manager
- Complete safety training and certifications
- Follow all company policies and procedures
- Ensure uniform and personal appearance are clean and professional
- Maintain confidentiality of proprietary information
- Anticipate and address guests' service needs
- Speak with others using clear and professional language
- Prepare and review written documents accurately and completely
- Answer telephones using appropriate etiquette
- Develop and maintain positive working relationships with others
- Ensure adherence to quality expectations and standards
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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