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Store Management Leader
1 week ago
**About the Role**
We are looking for a highly skilled Sales and Service Director to lead our team at GMG. As a key member of our retail operations, you will be responsible for driving sales growth, maintaining loss prevention standards, and overseeing point-of-sale activities.
Main Responsibilities:
- Drive sales growth by communicating store targets to the team and achieving financial objectives.
- Maintain proper loss prevention standards, ensuring compliance with cash handling, fraud, and theft of products.
- Oversee and monitor all point-of-sale activities in the store, including sales transactions, customer orders, payments, returns, refunds, and inventory updates.
- Manage cash transaction entry and management, including petty cash, POS cash elements, and change floats.
- Audit store administration regularly and resolve any issues, assisting in annual stock counts and spot checks.
- Monitor and handle customer complaints, taking corrective action in line with policy and responding to feedback in a timely and professional manner.
- Evaluate brand sales performance, researching market trends and competitor trading activities to identify critical business factors and propose action plans to increase sales and profitability.
- Analyze sales reports and provide insights to maximize stock potential, reporting on the performance of new and core collections.
- Maintain window and in-store displays to a high standard in line with merchandising guidelines.
- Oversee inventory management in the store, ensuring accurate stock merchandise and management within the store.
