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3 days ago
The Senior Lab Engineering Manager will be responsible for overseeing the day-to-day activities of lab engineers and technicians. This includes planning, organizing, and scheduling device support activities, as well as establishing metrics to measure and maintain alignment to Service Level Agreements (SLA). The ideal candidate will have strong technical skills, excellent communication abilities, and experience in a fast-paced environment.
Key Responsibilities:
- Lead infrastructure and network design to build new facilities and labs.
- Plan, organize, schedule, and supervise the day-to-day device support activities, including troubleshooting, configuration, installation, and sanity checks.
- Establish metrics that measure, monitor, and maintain alignment to Service Level Agreements (SLA) while fostering continuous improvement.
- Coordinate with stakeholders to improve processes through inventory management, vendor selection, software integration, and hardware implementation.
- Ensure adherence to and exceeding local Health & Safety standards in all labs.
Requirements:
- 3+ years of program or project management experience.
- 3+ years of working cross-functionally with tech and non-tech teams experience.
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
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