Front Desk Coordinator
6 days ago
We're seeking a highly skilled and experienced Front Desk Coordinator to join our team at Premier Inn Hotels LLC.
In this role, you'll be responsible for providing exceptional customer service to our guests, managing front desk operations, and ensuring seamless communication between teams.
Main responsibilities include:
- Greet and welcome guests, visitors, and suppliers, answering telephone calls and providing a warm, timely welcome in line with our brand standards.
- Answer guest-related queries and provide information for promotions, room prices, activities, and events in the surrounding area to provide accurate information to guests.
- Ensure payments are made in accordance with cash handling procedures and process reservations and cancellations accurately and efficiently.
- Identify corporate leads and build long-term relationships.
- Drive online name mentions and promote customer feedback.
- Understand online guest feedback and explore options for improvement.
- Carry out general office duties including correspondence, emails, and filing to ensure the smooth running of the reception area. Maintain appropriate stock of supplies and reception stationery.
- Effectively communicate with all departments on all guest requests and complaints for smooth service delivery.
You must have/be:
- A minimum of one year experience as a Hotel Receptionist in the Front Office department of a hotel.
- Knowledge of Opera (PMS).
- Arabic language speaking, writing, and reading skills.
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