Accommodation Supervisor

5 days ago


Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full time
Job Summary

We are seeking an Accommodation Supervisor to join our team at Anantara Hotels & Resorts. As a key member of our housing operations team, you will be responsible for overseeing the day-to-day operations of our housing facilities, ensuring that they meet the highest standards of quality and safety.

Key Responsibilities
  • Housing Operations
    • Oversee the daily operations of housing facilities, including check-ins, check-outs, maintenance requests, and cleanliness.
    • Coordinate housing assignments, ensuring fair distribution and efficient utilization of available spaces.
    • Maintain accurate records of housing occupancy and related documentation.
  • Maintenance and Repairs
    • Collaborate with maintenance teams to ensure that accommodations are in good condition and meet all safety and hygiene standards.
    • Arrange timely repairs and maintenance services as needed, addressing issues like plumbing, electrical, HVAC, and general upkeep.
  • Resident Relations
    • Act as the primary point of contact for housing residents, addressing their concerns, queries, and requests promptly and professionally.
    • Foster a positive and supportive living environment, promoting a sense of community and cooperation among residents.
    • Implement initiatives to improve resident satisfaction and overall living conditions.
  • Health, Safety, and Compliance
    • Ensure that all housing facilities comply with health and safety regulations and guidelines.
    • Conduct regular inspections to identify potential hazards and address them promptly.
    • Provide guidelines to residents on safety protocols and emergency procedures.
    • Apply safety protocols and ensure that employees follow proper safety procedures and practices.
    • Stay updated with industry regulations and best practices related to housing operations and hygiene.
  • Communication and Documentation
    • Maintain clear communication channels with both residents and the People & Culture Leader, reporting any significant issues or trends.
    • Keep accurate records of resident complaints, maintenance requests, and resolution actions.
  • Qualifications
    • 02 Years experience in a similar role


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