Senior Trade Operations Specialist

2 days ago


Dubai, Dubai, United Arab Emirates Standard Chartered Bank - UAE Full time
Job Overview

This role is responsible for verifying and authorising all trade services transactions, ensuring compliance with internal operating procedures and Group Policy standards.

The ideal candidate will work closely with the Customer Service Group and customers to resolve enquiries and problems, and monitor transactions to ensure obligations and payments are met.

In addition, this role will assist in implementing service improvement initiatives and facilitate the transfer of best practices within the Trade Services centre.

The successful candidate will participate in the training and development of Trade Services personnel to ensure operational excellence at all levels.

This position requires strong organisational and communication skills, with the ability to work effectively in a team environment.

Key Responsibilities
  1. Verify and authorise all trade services transactions of the team, within delegated authorities and TP system release limits (wherever applicable).
  2. Verify contents of a transaction to ensure that neither customer nor Bank is placed at risk.
  3. Meet turnaround times as per the Service Level Agreement & productivity standards.
  4. Organise work flow to achieve maximum productivity.
  5. Act as the primary point of contact for Customer Service Group and Customers for enquiries/problem resolution.
  6. Monitor all transactions to ensure obligations/payments are duly met.
  7. Monitor and report to Senior Manager, Trade Services all irregular items with a view to take corrective action for timely liquidation of such items.
  8. Enhance morale of staff under direct control.
  9. Comply with internal operating procedures as per Procedures Manual and other Group Policy standards.
  10. Ensure that staff in the team are fully aware of the BOLD requirements and actively participate in BOLD initiatives.


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