Customer Service Representative
7 days ago
A3malouna.com is proud to offer this exciting opportunity for a highly motivated and customer-focused individual to join our team as a CUSTOMER SERVICE ADVISOR in Abu Dhabi. As a key member of our team, you will be responsible for delivering exceptional customer service and resolving routine problems related to client products or services.
- Key Responsibilities:
- Ensure customer service meets contractual KPIs
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to provide resolution
- Listen attentively to customer needs and concerns; demonstrate empathy while building rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Candidate Profile:
- Bachelor's degree or equivalent preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
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