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Workshop Efficiency Specialist
2 weeks ago
As a Service Advisor at Champion workshop LLC, you will play a vital role in delivering exceptional customer service while optimizing workshop performance.
The successful candidate will have a strong understanding of automotive services and be able to analyze data to identify areas for improvement. They will also be responsible for communicating effectively with customers and resolving any issues that may arise.
Key Responsibilities:- Deliver exceptional customer service while optimizing workshop performance.
- Analyze data to identify areas for improvement in workshop efficiency.
- Communicate with customers to understand their concerns and provide solutions.
- Prepare job cards with the Foreman to ensure accurate assessments.
- Obtain customer signatures on job cards to authorize service.
- Determine warranty coverage or if the customer will bear repair costs.
- Check customer service history for prior repairs related to current concerns.
- Advise customers on service needed for their vehicle.
- Provide insights to customers regarding their vehicle's performance.
- Resolving customer complaints effectively with the supervisor or manager.