Workshop Controller

7 days ago


Dubai, Dubai, United Arab Emirates AGMC Full time

AGMC BMW is seeking a Workshop Controller for the Bodyshop division.

This role involves overseeing daily operations, ensuring efficient workflow, and maintaining high-quality repair standards in line with BMW Group and AGMC standards.

Key Responsibilities

  1. Managing the workflow of Bodyshop technicians.
  2. Oversee the scheduling and allocation of repair work to technicians.
  3. Monitor job progress and ensure timely completion of repairs.
  4. Implement and maintain high-quality repair standards.
  5. Lead, motivate, and support a team of Bodyshop technicians and apprentices.
  6. Conduct performance reviews and provide training where necessary.
  7. Ensure staff adhere to company policies and safety regulations.
  8. Act as the main point of contact for customers regarding repair updates.
  9. Communicate with insurance assessors to validate and approve repairs.
  10. Ensure customer satisfaction by delivering high-quality service.
  11. Inspect completed repairs to ensure they meet industry and manufacturer standards.
  12. Enforce workshop health and safety procedures.
  13. Ensure compliance with environmental and legal regulations.
  14. Manage stock levels of parts and materials required for repairs.
  15. Control costs and improve efficiency within the workshop.
  16. Work with suppliers to ensure timely availability of parts.
  17. Maintain accurate records of job progress, costs, and customer interactions.
  18. Report on workshop performance to management.
  19. Assist in warranty claims and ensure proper documentation.

Qualifications and skills:

  1. Minimum 3 years' experience in Bodyshop operations in a Dealership.
  2. Strong leadership and team management skills.
  3. Excellent communication and customer service abilities.
  4. Knowledge of vehicle repair processes and manufacturer guidelines.
  5. Ability to manage multiple tasks efficiently.
  6. Familiarity with Bodyshop management systems and software.
  7. Knowledge in MS Excel is a must requirement; Autoline and Keyloop will be an added advantage.

Please note only shortlisted candidates will be contacted. Thank you for your interest in joining AGMC.

Seniority level

Associate

Employment type

Full-time

Job function

Quality Assurance, Sales, and Administrative

Industries

Motor Vehicle Manufacturing, Retail Motor Vehicles, and Wholesale Motor Vehicles and Parts

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