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Technical Operations Manager

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Precision Hire Solution Full time

About Precision Hire Solution

We are a leading provider of innovative staffing solutions, and we are currently seeking a highly skilled IT Support Specialist to join our team.

Job Summary

The successful candidate will be responsible for providing technical support and maintenance for our IT infrastructure, ensuring seamless operations and optimal performance.

Key Responsibilities

  • Technical Support
    • Provide timely and effective technical support to end-users, resolving hardware and software issues promptly.
    • Troubleshoot and resolve complex technical problems, escalating issues to senior technical staff as needed.
  • IT Infrastructure Management
    • Administer and maintain our IT infrastructure, including servers, storage, and network systems.
    • Implement and manage backup and disaster recovery procedures to ensure business continuity.
  • Desktop and Helpdesk Support
    • Lead desktop and helpdesk support efforts, ensuring all desktop applications, workstations, and related equipment problems are resolved in a timely manner.
    • Configure and upgrade Windows and MAC-based devices, as well as mobile devices (iOS, Android).
  • Security and Compliance
    • Administrate and maintain enterprise security solutions, including antivirus and backup software.
    • Ensure compliance with industry standards and regulations, maintaining the confidentiality, integrity, and availability of our IT systems.

Requirements

  • Education
    • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience
    • At least 5 years of system administration, database, and web applications experience.
  • Skills
    • Strong knowledge of virtualization, Microsoft Azure, O365, and Windows Server environment.
    • Expert knowledge of security, storage, data protection, and disaster recovery protocols.

What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.