Auto Body Shop Supervisor Role

6 days ago


Dubai, Dubai, United Arab Emirates Juma Al Majid Holding Group Full time

The ideal candidate for this role is a seasoned Reception Supervisor/Auto Body Shop Associate Manager with a proven track record of delivering exceptional results. You will be responsible for leading our team, driving operational excellence, and fostering a customer-centric culture.

Key Accountabilities
  • Leads front-line operations, ensuring seamless service delivery and high-quality customer experiences.
  • Maintains a well-organized and welcoming reception area, meeting company standards.
  • Evaluates and improves service advisor performance, providing coaching and guidance to achieve targets.
  • Develops and implements effective strategies to enhance customer satisfaction and loyalty.
  • Ensures timely submission of reports and updates to the Service Manager.
  • Resolves customer complaints efficiently, preserving positive relationships.
Requirements
  • Degree in IT/BA or equivalent major.
  • Minimum 5 years of experience in Auto-Body shops in UAE.
  • Excellent communication skills in English and Arabic.
  • Professional appearance and presentation.
  • Strong leadership and management skills to drive employee engagement and motivation.
  • Ability to work under pressure, handling multiple tasks efficiently.
  • Excellent relationship-building skills with customers, insurance companies, and business partners.


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