Hotel Guest Services Supervisor

7 days ago


Dubai, Dubai, United Arab Emirates beBee Careers Full time
About the Role

We are seeking an experienced Hotel Guest Services Supervisor to join our team. The successful candidate will be responsible for leading the front office team, ensuring exceptional guest experiences and adherence to hotel standards.

Key Responsibilities:

  • Supervise and train front office staff, promoting a positive work environment and high standards of service excellence.
  • Monitor and maintain accurate records of guest interactions, identifying areas for improvement.
  • Collaborate with other departments to ensure seamless hotel operations, resolving any issues promptly.
  • Develop and implement effective strategies to enhance guest satisfaction, loyalty, and retention.
  • Perform daily quality checks, verifying compliance with hotel standards and policies.

Requirements

  • Proven experience in a similar role or hospitality industry background.
  • Excellent communication, interpersonal, and leadership skills.
  • Strong analytical and problem-solving abilities, with attention to detail.
  • Able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.

Additional Benefits

  • Fully furnished accommodation.
  • Competitive compensation package.

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