Guest Service Officer
1 week ago
If you're looking for a career with our Inclusive Collection, please click here to view job postings.
Job ResponsibilitiesTo provide courteous, professional, efficient and flexible service consistent with the hotel's policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary.
To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift's follow up and action is crucial.
To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques. To maintain regular contact with long stay and suite guests to ensure their stays are enjoyable.
General responsibilities include maintaining a high standard of grooming and hygiene at all times, and fostering a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and the team is essential, and any other reasonable duties and responsibilities may be assigned.
QualificationsRelevant degree or diploma in Hospitality or Tourism management.
Minimum 2 years work experience in hotel operations. Good customer service, communications, and interpersonal skills are a must.
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