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Site Operations Manager

1 month ago

Dubai, Dubai, United Arab Emirates ENGIE Middle East Full time

Key Responsibilities:

  • Develop and implement service level agreements for all Facilities Management Services, ensuring alignment with company standards and customer expectations.
  • Monitor and manage the account budget, ensuring that all services are provided within the allocated budget without compromising the required standard of installation.
  • Conduct financial evaluations of services provided and suggest ways to enhance revenue generation.
  • Establish and monitor service level key performance indicators (KPIs) to ensure all services meet customer satisfaction standards.
  • Implement and enforce company quality assurance and health and safety procedures, ensuring effective compliance.
  • Collaborate with the senior team to advise the General Manager on all Facilities Management Services, providing strategic guidance and support.
  • Represent the company at regular meetings with clients and other authorities, fostering strong customer relationships and open communication.
  • Develop and maintain proactive working relationships with authorities, identifying areas for service improvement and implementing changes as needed.
  • Manage customer expectations through clear and transparent communication, ensuring a positive work attitude and effective service delivery.
  • Develop and implement business procedures and development initiatives, driving continuous improvement and excellence in Facilities Management Services.

About ENGIE Middle East:

ENGIE Middle East is a leading provider of Facilities Management Services, dedicated to delivering exceptional service quality and customer satisfaction. As a key member of our team, you will play a vital role in driving our success and contributing to the growth and development of our business.