Salesforce Signature Lead

15 hours ago


Dubai, Dubai, United Arab Emirates Salesforce Full time

Job Description

We are seeking a skilled Customer Success Manager to serve as a named resource and partner for our Salesforce Signature customers. The ideal candidate will have experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects.

Key Responsibilities
  1. Serve as the primary point of contact for coordinating all deliverables and ensuring a unified Signature experience.
  2. Develop and maintain strong relationships with customer stakeholders, including IT and business executive leadership.
  3. Provide expert guidance on implementing the Salesforce platform, identifying potential challenges and risks to customers' implementation.
  4. Communicate the value of Signature Success and ensure all collaborators understand this value.
  5. Advocate for customers during triage and resolution of high-severity cases.

The CSM may be required to occasionally travel to customer sites and be available for some after-hour or weekend coverage.

A minimum of 8 years of work experience in Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture is required.



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