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Customer Service Ambassador

1 week ago

Dubai, Dubai, United Arab Emirates Abdalihospital Full time

At Boundless Drop, we are seeking a highly skilled and dedicated Customer Service Ambassador to join our team. As a key member of our customer service department, you will play a vital role in delivering exceptional service experiences to our clients.

About the Role

  1. You will be responsible for managing client inquiries, resolving issues, and providing information about our services.
  2. Your primary focus will be on ensuring that our clients receive timely and effective support, resulting in high levels of satisfaction and loyalty.

Duties and Responsibilities

  • Respond promptly to client inquiries via phone, email, or in-person.
  • Provide detailed information about our services and projects.
  • Assist clients with order placements, modifications, and cancellations.
  • Resolve client complaints by investigating problems and developing solutions.
  • Maintain accurate records of client interactions and transactions.
  • Collaborate with internal teams to ensure timely resolution of client issues.

Skills, Knowledge and Experience Required

  • High school diploma or equivalent; additional education in business or communications is a plus.
  • Proven experience in a customer service role, preferably within the construction or engineering sector.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities with attention to detail.
  • Proficiency in using CRM software and Microsoft Office Suite (Word, Excel).
  • Ability to work independently as well as part of a team.
  • Strong organizational skills with the ability to manage multiple tasks simultaneously.