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Customer Service Associate

2 weeks ago

Dubai, Dubai, United Arab Emirates First Gulf Bank PJSC Part time

Company Overview

First Gulf Bank PJSC is the largest bank in the UAE, known for its commitment to innovation and customer satisfaction. Our bank offers a wide range of products and services designed to meet the evolving needs of our customers.

Job Description

We are seeking a highly motivated and experienced Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a strong ability to resolve customer complaints, and a passion for delivering exceptional customer service.

Responsibilities

  1. Provide Exceptional Customer Service: Respond to incoming calls, resolve customer complaints, and ensure that all interactions meet high-quality standards.
  2. Analyze Customer Needs: Collect customer information, identify areas of improvement, and recommend potential solutions to enhance customer experience.
  3. Maintain Accurate Records: Update customer history through service requests and notes, ensuring that all records are accurate and up-to-date.
  4. Meet Service Level Targets: Achieve set targets in terms of service standards and customer satisfaction scores, demonstrating flexibility and adaptability in a dynamic work environment.

Requirements

  • Bachelor's degree or equivalent experience in a related field.
  • A minimum of 2 years' experience in customer-facing roles, preferably in the banking industry.
  • Excellent written and verbal communication skills, with proficiency in English and Arabic languages.
  • Possess strong problem-solving and analytical skills, with the ability to think critically and make informed decisions.