Customer Service Associate

1 week ago


Dubai, Dubai, United Arab Emirates Royal Continental Hotel Full time
About the Role:

Royal Continental Hotel is seeking a highly motivated and organized Customer Service Associate to join our front office team. As a key member of our hospitality staff, you will be responsible for providing exceptional customer service, handling administrative tasks, and maintaining a tidy and organized workspace.

Main Responsibilities:
  1. Customer Service: Provide excellent customer service to guests, responding to their queries and concerns in a professional and courteous manner.
  2. Front Desk Operations: Manage the front desk area, ensuring it is clean, well-organized, and equipped with necessary materials at all times.
  3. Communication and Record-Keeping: Answer phone calls, respond to emails, and maintain accurate records of guest interactions and correspondence.
Requirements and Skills:
  • Education and Experience: High school diploma required, additional qualifications a plus; proven experience as a front desk representative, agent, or relevant position.
  • Technical Skills: Familiarity with office machines (e.g., fax, printer); proficiency in MS Office (Excel, Word); and strong communication and people skills.
  • Problem-Solving and Organizational Abilities: Ability to multitask, prioritize tasks, and solve problems efficiently.


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