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Clinical Support Associate
2 weeks ago
The Clinical Support Associate role at NMC Royal Khalifa City involves providing exceptional patient care, managing administrative tasks, and ensuring seamless communication between patients and medical staff. Key responsibilities include:
- Greeting patients and directing them to the appropriate departments or services.
- Handling telephone inquiries from patients and responding to their queries in a professional manner.
- Managing appointments, including scheduling, rescheduling, and cancellations.
- Registering new patients and maintaining accurate records of current patients.
- Processing billing and insurance-related tasks, including collecting co-payments and deductibles.
- Facilitating daily cash collections and ensuring timely processing of financial transactions.
- Maintaining working knowledge of the Hospital Information System and related procedures.
