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Customer Service Consultant for UAE Nationals
3 months ago
The role of the Customer Service Consultant is vital in ensuring a high standard of service and product knowledge within our organization. The successful candidate will be responsible for various key tasks that contribute to an exceptional customer experience.
Key Responsibilities- Professional Appearance: Always maintain a well-groomed and presentable appearance.
- Product Knowledge: Acquire comprehensive knowledge of related products and features, alongside a basic understanding of other sections.
- Sales Optimization: Strive to maximize the conversion rate through effective customer engagement.
- Stock Management: Ensure stock levels are maintained according to space availability and item movement.
- Merchandising Standards: Organize the section in accordance with the merchandising standards set by the store/brand.
- Product Arrangement: Merchandise new arrivals based on available space and manage excess stock appropriately.
- Interdepartmental Support: Assist other departments as required to ensure smooth operations.
- Cleanliness Maintenance: Collaborate with housekeeping staff to maintain cleanliness in the department/section as needed.
- Price Updates: Ensure all section price pointers are current at all times.
- Documentation of Changes: Implement price revisions and changes immediately, maintaining hard copies for future reference.
- Customer Engagement: Attend to customers and accurately understand their needs.
- Inventory Management: When a product is sold, ensure proper packaging and replace it with new stock efficiently.
This position is essential for maintaining the high standards of customer service that Lal's International Ltd. fzc is known for, and it offers an opportunity to develop valuable skills in a dynamic environment.