Soft Services Team Leader UAE National

4 weeks ago


Sharjah, Sharjah, United Arab Emirates Miral Experiences sharjah Full time
Key Responsibilities:
  • Oversee daily operations in the customer service department to ensure seamless delivery of services.
  • Respond promptly to customer service issues, providing timely resolutions.
  • Develop and implement effective customer service procedures, policies, and standards to enhance customer satisfaction.
  • Collaborate with the team to establish and meet customer satisfaction goals, driving continuous improvement.
  • Design and execute a customer loyalty program to foster long-term relationships.
  • Maintain accurate records and documentation of customer service activities and discussions.
  • Analyze service statistics and prepare detailed reports on findings to inform strategic decisions.
  • Recruit, train, and develop new customer service agents to ensure a skilled and motivated team.
  • Manage the approved budget of the customer service department, ensuring efficient resource allocation.
  • Stay up-to-date with the latest industry techniques and best practices to drive service excellence.


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