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RTW Department Manager

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Fendi Full time
Job Description

Job Title: RTW Department Manager - Fashion Retail Leader

Job Summary:

The RTW Department Manager - Fashion Retail Leader is responsible for leading the RTW Department to achieve sales, product, and team goals. This role requires a comprehensive understanding of the department's business and the ability to develop and implement strategic plans to drive results.

Main Responsibilities:

Category Sales Management and Business Development:

  • Lead and develop the business of the department by cultivating a deep understanding of the category and its stakeholders.
  • Monitor and achieve category department performance with relevant Key Performance Indicators (KPIs).
  • Analyze the category business, propose, and implement action plans to improve results.
  • Set category performance targets for the team and individual with the Store Manager.
  • Stay informed about competitors' trading activities and provide feedback to the Store Manager.

Client Management:

  • Leverage clienteling tools to achieve department and store business goals.
  • Demonstrate sales leadership by delivering excellent customer service and implementing clienteling activities.
  • Manage customer service quality to meet customer expectations by offering excellent customer service standards.
  • Improve Mystery Shopper Results with action plans.
  • Implement appropriate CRM tools and develop loyal customers for the product category.
  • Act as a brand category ambassador to educate VIP and new customers.

Operations and Visual Merchandising:

  • Ensure that merchandise is properly managed, displayed, stored, and maintained by the team.
  • Maintain inventory accuracy and shrink rates within company standards.
  • Report to the Stock Planning and Merchandising team when there is an out-of-stock situation on best sellers.
  • Maintain visual merchandising consistent with company standards.
  • Align periodic visual merchandising and sales performance.
  • Optimize display and proximity storage.

Team Management and Development:

  • Discuss individual performance every month and coach team members.
  • Motivate the team to perform at their highest level to meet individual and store objectives.
  • Organize the team efficiently according to business needs and delegate responsibility.
  • Translate strategic and business goals into concrete and individual actions and objectives.
  • Conduct category training for the team.
  • Execute the in-store training routine set by the Store Manager.

Requirements:

  • 5 years' experience in a Supervisor role in Fashion/Luxury Sales with exposure to RTW's product category.
  • Bachelor's Degree or equivalent is preferred.
  • Fluency in English.
  • Leadership and experience in managing large teams.
  • Excellent relationships skills, self-reliant, approachable, and patient.
  • Confidence, organizational skills, professionalism.
  • Goal-oriented approach, multitasking.
  • Client focus with great business acumen.
  • Administration and financial skills.
  • Computer skills and Retail management system knowledge.
  • Strong knowledge and/or interest in the fashion/luxury industry.