Support Operations Coordinator

7 days ago


Sharjah, Sharjah, United Arab Emirates Kone México Full time

We are looking for a skilled Support Operations Coordinator to join our team at KONE México. In this role, you will be responsible for coordinating and executing various support operations activities to ensure seamless customer experiences.

About the Role:
  • Log and classify complaints, ensuring timely assignment and resolution.
  • Gather information and dispatch technicians with complete service details.
  • Contact technicians to confirm their safety in response to safety alerts.

You will work closely with our sales team to identify potential leads and forward them for further action. As a key member of our support operations team, you will be responsible for managing inbound claims by logging complaints in CRM, coordinating with quality managers, and following up on resolution and customer satisfaction.

Requirements:
  • Excellent communication skills in English, Arabic, and Turkish.
  • Previous experience in customer service is an asset.
  • Good IT knowledge (familiarity with Microsoft Office tools).
  • Minimum of a high school diploma or equivalent degree.


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