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Travel Service Representative

2 months ago

Dubai, Dubai, United Arab Emirates dnata Travel Group Full time
Job Purpose

We are seeking a highly skilled and customer-focused individual to join our team as a Travel Consultant. As a key member of our 24/7 team, you will be responsible for providing exceptional travel services to our clients, including selling airline tickets, travel-related products, and offering travel information.

Our ideal candidate will be a proactive and efficient communicator, able to provide timely and effective support to our customers via various channels, including retail, phone, WhatsApp, and email. You will be responsible for converting customer enquiries into sales, while maintaining a high level of customer satisfaction.

Key Responsibilities
  1. Provide exceptional customer service to all clients, using all available tools and resources.
  2. Build strong relationships with customers and suppliers, ensuring a positive experience for all parties involved.
  3. Offer products and services that meet the needs of our customers, while maximizing revenue opportunities.
  4. Inform customers of mandatory requirements for their journey, including passport, visa, health, and insurance requirements.
  5. Listen to customer needs and requirements, and provide solutions to meet their expectations.
  6. Ensure all forms of contact are handled quickly and efficiently, while achieving and exceeding service and sales performance targets.
Requirements
  1. More than 1 year of experience in commercial/Sales/Reservations/Ticketing/Travel & Tourism/Customer Service.
  2. 12 Years schooling or equivalent.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional travel experiences, we encourage you to apply for this exciting opportunity.