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Technical Support Professional

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Enerflex Ltd. Full time
Job Summary

We are seeking a highly skilled Technical Support Manager to join our team at Enerflex Ltd. As a key member of our operations team, you will be responsible for overseeing the wellbeing and availability of regional field service team members while performing commissioning, start-up, field services, and other service projects internally and externally.

Key Responsibilities
  • Act as the primary point of contact for technical support and inquiries from customers and field service teams.
  • Support Service Managers in developing technical scope, cost, and schedule for service project bids and customer meetings.
  • Collaborate with Service Managers to execute service projects, including start-up and commissioning of company-owned units, sold units, build-own-operate equipment, and field service jobs, ensuring coordination of internal and external resources and customer communications.
  • Identify technical training needs and prepare related budget and schedule for the service technical team.
  • Ensure departmental special tools are properly maintained and registered in compliance with established procedures.
  • Prepare and submit annual budget expense plans concerning service team requirements to Supervisor/Manager.
  • Analyze repetitive event occurrences and provide technical solutions to service teams and customers.
  • Coordinate, schedule, manage availability of services project team, and address any concerns that may arise.
  • Provide service utilization progress reports to regional management office.
  • Adhere to all Enerflex HR, Quality, HSE, and Company policies, procedures, processes, work instructions, and guidelines.