Senior Officer
4 weeks ago
Experience: 3 Years
Language: English
Education: Bachelor's Degree or equivalent qualification
Role Overview:
As a Senior Officer in Licensing and Registration Management at Sundus, you will be responsible for delivering exceptional customer service to applicants and license holders. Your role will involve:
- Reviewing applications assigned by the Specialist or Head of Registration & Licensing within the designated Service Level Agreements (SLAs).
- Providing high-quality customer service while identifying and escalating issues to the Director of Registration.
- Composing detailed review comments and referring applications for final evaluation based on the Delegation of Authority matrix.
Key Responsibilities:
1. Conduct thorough due diligence and review supporting legal documents to verify the accuracy of the information provided in applications.
2. Submit well-founded recommendations to the Director of Registration for approval.
3. Provide comprehensive review comments and refer applications to Risk & Compliance for necessary risk assessments and screenings.
4. Validate applications by ensuring all preliminary checks have been completed, including verification of the approved business case.
5. Perform application tests and checks as required.
6. Review results of due diligence and Know Your Customer (KYC) processes.
7. Liaise with applicants to obtain any missing or additional documentation needed to support their application requests, as well as to collect registration fees.
Knowledge Requirements:
Maintain a current understanding of the legal frameworks, regulations, and procedures governing the registration and licensing of new entities.
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