B2B Service Excellence Lead

1 week ago


Dubai, Dubai, United Arab Emirates Samsung Electronics Company Limited Full time

Senior Service Delivery Manager - B2B Service

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This critical role requires a highly experienced and skilled Senior Service Delivery Manager to lead our B2B Service team, driving business growth through exceptional service delivery to our partners.

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Key Responsibilities

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  1. Strategically manage B2B Service operations, ensuring alignment with business objectives.
  2. Collaborate closely with internal teams to develop and implement effective Service solutions.
  3. Monitor and report on Key Performance Indicators (KPIs) for B2B Service Centers.
  4. Build and maintain strong relationships with B2B partners and internal stakeholders.
  5. Foster a culture of continuous improvement within the B2B Service team.
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Qualifications and Requirements

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To excel in this role, you should possess:

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  • Extensive experience in Service Management, preferably in the electronics or technology sector.
  • Proven leadership skills, with a strong track record of delivering results-oriented Service initiatives.
  • Excellent interpersonal, communication, and presentation skills.
  • A deep understanding of the B2B Service landscape and emerging trends.
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About Our Organization

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Samsung Electronics Company Limited is a global leader in the electronics industry, committed to innovation and customer satisfaction.


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