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Financial Transactions Coordinator
1 week ago
At 21c Museum Hotels, we are committed to providing exceptional service and memorable experiences for our guests.
Job OverviewThis role is responsible for handling all guest billing issues and disputes, ensuring seamless communication with the Food and Beverage team and Front of House staff to maintain accurate records.
The ideal candidate will possess strong organizational skills, be highly detail-oriented, and have excellent interpersonal and communication skills.
Key Responsibilities- Handle all guest billing inquiries and resolve disputes in a timely and professional manner.
- Maintain accurate records of guest accounts, including payment history and outstanding balances.
- Collaborate with the Food and Beverage team and Front of House staff to ensure proper handling of daily transactions.
- Assist the Credit Manager in performing credit checks and resolving any discrepancies.
- Prepare and send invoices to guests in a timely manner.
- Minimum of 2 years of experience in a customer-facing role, preferably in a hotel environment.
- Strong organizational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work accurately and efficiently under pressure.