Hotel Cleaning Services Director

5 days ago


Ajman, Ajman, United Arab Emirates IHG Hotels & Resorts Full time
Job Description

The Residential Facilities Supervisor will be responsible for the overall management and supervision of the housekeeping operation at IHG Hotels & Resorts.

Main Responsibilities:
  1. Strategic Planning: Develop, implement, and maintain effective strategies to drive housekeeping operations, ensuring seamless delivery of high-quality services that meet IHG's core standards and policies.
  2. Team Supervision: Lead and motivate a team of supervisors and housekeeping staff to achieve exceptional guest satisfaction, cleanliness, and maintenance standards.
  3. Quality Control: Conduct regular inspections of guest rooms to ensure compliance with IHG's quality standards, identifying areas for improvement and implementing corrective actions as needed.
  4. Training and Coaching: Provide comprehensive training to supervisors and housekeeping staff on IHG's operational procedures, safety protocols, and customer service expectations.
  5. Guest Service: Foster a culture of excellence, ensuring prompt response to guest complaints and concerns, and consistently delivering exceptional service that exceeds guest expectations.
Requirements:
  • Bachelor's degree in Hotel Management, Hospitality, or related field.
  • Minimum 5 years of experience in hotel housekeeping operations, with a proven track record of success in leadership roles.
  • Strong knowledge of IHG's operational policies, procedures, and standards.
  • Excellent leadership, communication, and interpersonal skills.


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