Customer Experience Specialist

5 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Centro Hotels by Rotana Full time

**Role Description:**

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Centro Hotels by Rotana. As a key member of our Front Office department, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

**Responsibilities:**

  • Provide prompt, courteous, and efficient service to all guests, ensuring their needs are met and exceeded.
  • Stay up-to-date with hotel information and local services, providing guests with relevant information and recommendations.
  • Maintain accurate records of guest interactions, resolving any issues or concerns in a professional and courteous manner.

**Requirements:**

The ideal candidate will possess excellent communication and interpersonal skills, as well as the ability to work effectively in a team environment. Previous experience in a similar role and knowledge of hotel operations systems are highly desirable.



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