Head of Housekeeping Department

7 days ago


Ajman, Ajman, United Arab Emirates IHG Hotels & Resorts Full time
About the Role

We are seeking an experienced and dynamic leader to join our housekeeping team as the Head of Housekeeping Department. This is a fantastic opportunity to take on a key leadership role and make a real impact on our hotel's success.

Responsibilities:
  1. Develop and Implement Strategies: Create and execute effective strategies to drive housekeeping operations, ensuring seamless delivery of high-quality services that meet IHG's core standards and policies.
  2. Lead and Motivate Team Members: Inspire and motivate a team of supervisors and housekeeping staff to achieve exceptional guest satisfaction, cleanliness, and maintenance standards.
  3. Conduct Quality Inspections: Regularly inspect guest rooms to ensure compliance with IHG's quality standards, identifying areas for improvement and implementing corrective actions as needed.
  4. Provide Training and Development: Deliver comprehensive training to supervisors and housekeeping staff on IHG's operational procedures, safety protocols, and customer service expectations.
  5. Foster Guest Satisfaction: Encourage a culture of excellence, ensuring prompt response to guest complaints and concerns, and consistently delivering exceptional service that exceeds guest expectations.
  6. Collaborate with Departments: Maintain open lines of communication with hotel departments, including Engineering and Front Office, to ensure smooth operations and efficient service delivery.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.


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