Client Journey Specialist

5 days ago


Dubai, Dubai, United Arab Emirates PrecisionHire Solutions Full time
About Your Job at Chanel

This role involves leading the sales teams on the floor in collaboration with Sales Managers to ensure the implementation and compliance with boutique procedures and the boutique charter.

Your Key Accountabilities

Team Leadership:

  • Lead the Grooming Assistants and Hosts/Hostesses to achieve high levels of client satisfaction
  • Develop and implement strategies to improve team performance
  • Mentor team members to enhance their skills and knowledge

Operational Excellence:

  • Ensure seamless collaboration across roles
  • Implement initiatives to improve sales team performance
  • Monitor and analyze sales data to inform decision-making

Client Service:

  • Suggest ideas for service excellence to make CHANEL the Ultimate house of luxury
  • Develop a comprehensive understanding of client needs and preferences
  • Collaborate with Marketing and Learning to implement action plans


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