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Medical Reception and Sales Support Professional

2 weeks ago

Dubai, Dubai, United Arab Emirates Wane Group Full time
Job Title: Medical Reception and Sales Support Professional

We are seeking a highly skilled Patient Coordinator with a strong sales background and clinic experience to join our team.

About the Position:

The ideal candidate will have excellent interpersonal skills, a passion for providing outstanding customer service, and a keen ability to identify sales opportunities.

Key Responsibilities:
  • Welcome and assist patients in a professional and courteous manner.
  • Manage patient flow and ensure a smooth experience.
  • Address patient inquiries and resolve any issues promptly and efficiently.
  • Ensure a pleasant and seamless experience from arrival to departure.
Sales and Marketing Objectives:
  • Develop and implement sales strategies to promote clinic services.
  • Upsell and cross-sell products or services to patients.
  • Inform patients about promotional offers, membership plans, or loyalty programs.
  • Collaborate with the marketing team to create effective sales campaigns.
Clinic Support Functions:
  • Manage clinic schedules and booking systems.
  • Provide patients with information about clinic services, treatments, or procedures.
  • Support clinic staff in preparing patient files and managing appointment flow.
  • Adhere to clinic policies and procedures when interacting with patients.
Administrative Tasks:
  • Oversee the reception area to maintain a clean, organized, and welcoming environment.
  • Efficiently handle phone calls, emails, and other communication channels.
  • Maintain accurate records of patient visits and transactions.
  • Coordinate with other departments to ensure high-quality service.

Requirements:

  • High school diploma or equivalent; additional education in sales or healthcare is beneficial.
  • Proven experience in sales, preferably within a clinical environment.
  • Exceptional communication and interpersonal skills.
  • Strong organizational skills and attention to detail.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Proficiency in using booking and sales software.
  • A friendly and approachable demeanor.

Preferred Skills:

  • Experience working in a clinic or healthcare setting.
  • Familiarity with medical terminology and clinic operations.
  • Knowledge of CRM software and sales techniques.
  • Bilingual abilities are a plus.

Workplace Conditions:

  • Flexibility to work evenings and weekends as needed.
  • May require standing for extended periods and light physical activity.
  • Employee discounts on clinic services.