Current jobs related to Customer Service Team Lead - Dubai, Dubai - beBee Careers

  • Customer Service Team Lead

    2 weeks ago

    Dubai, Dubai, United Arab Emirates beBee Careers Full time

    Job SummaryAs a Customer Service Team Lead, you will be responsible for overseeing daily operations within the contact center. Your role will involve ensuring adherence to policies and quality standards, as well as leading, inspiring, and developing a team of agents to deliver exceptional customer service in Spanish.Key Responsibilities:Manage and supervise...

  • Team Lead

    4 days ago

    Dubai, Dubai, United Arab Emirates beBee Careers Full time

    The ideal candidate will have a proven track record of delivering exceptional customer service and leading high-performing teams.Key Responsibilities:Lead commercial and technical support to ensure high customer satisfactionManage customer inquiries across multiple communication channelsCoordinate team resources to guarantee optimal availability for...

  • Customer Service Team Lead

    1 week ago

    Dubai, Dubai, United Arab Emirates beBee Careers Full time

    Job Title:Customer Service Team LeadJob Role:The successful candidate will lead our customer service team to deliver exceptional service and meet customer expectations.This is a fantastic opportunity for someone looking to develop their leadership skills and grow professionally in a dynamic environment.Primary Responsibilities:Oversee day-to-day...

  • Customer Service Team Lead

    4 days ago

    Dubai, Dubai, United Arab Emirates beBee Careers Full time

    Customer Service Team LeadThe Customer Service Team Lead will be responsible for overseeing the daily operations of the Concierge & Guest Service department, ensuring exceptional guest experiences. This includes leading and coaching team members, managing daily operations, and approving schedule adjustments as required.Key Responsibilities:Direct and...

  • Customer Service Team Lead

    2 weeks ago

    Dubai, Dubai, United Arab Emirates beBee Careers Full time

    Job DescriptionThe role of a Sales and Services Manager is to lead a team of customer service representatives in achieving sales and service targets. Key responsibilities include coaching, developing, and motivating team members, as well as ensuring excellent customer service.Key Responsibilities:Coach and develop team members to improve their sales and...

  • Customer Service Team Lead

    4 days ago

    Dubai, Dubai, United Arab Emirates beBee Careers Full time

    As a key member of our hotel team, the Reception Team Leader plays a vital role in ensuring our guests have a memorable and enjoyable stay. We are looking for a highly organized and customer-focused individual to lead our reception team.Main ResponsibilitiesLead by example, demonstrating exceptional customer service skills and behaviors.Develop and maintain...

  • Customer Service Team Lead

    5 days ago

    Dubai, Dubai, United Arab Emirates beBee Careers Full time

    Job Profile: Customer Service Team LeadJob Overview:The Front Desk Manager plays a vital role in ensuring exceptional guest experiences by managing front office operations, leading a team, and driving sales growth:Lead a team of front desk staff to achieve targets and goals.Develop and maintain relationships with guests to promote loyalty and...

  • Customer Service Team Lead

    3 days ago

    Dubai, Dubai, United Arab Emirates beBee Careers Full time

    Bell Desk Team LeadThe ideal candidate for this role will have excellent leadership skills, be highly organized, and have the ability to work effectively under pressure. As a Bell Desk Supervisor, you will oversee the daily activities of the bell desk team, ensuring efficient delivery services and providing clear directions to guests.Main Objectives:To...

  • Customer Service Team Lead

    2 weeks ago

    Dubai, Dubai, United Arab Emirates beBee Careers Full time

    Job Description">This role involves leading and developing a team of front office staff, ensuring a seamless guest experience and efficient operations.">Key Responsibilities">Supervise and manage front office staff, including reception, concierge, and bell desk services.Ensure effective communication with guests, responding to inquiries and resolving issues...

  • Executive Customer Service Team Lead

    1 week ago

    Dubai, Dubai, United Arab Emirates beBee Careers Full time

    This is an exciting opportunity to join a retail company as a senior executive and contribute to driving business growth and improving customer satisfaction.Key DutiesLeading customer service teams to achieve sales targets and improve customer satisfactionDeveloping and implementing strategies to improve customer engagement and loyaltyMentoring and coaching...

Customer Service Team Lead

3 weeks ago

Dubai, Dubai, United Arab Emirates beBee Careers Full time

The ideal candidate is responsible for leading a team of trained product experts to provide customers with seamless and engaging experiences.

About the Role

As a Customer Service Team Lead, you will oversee a team of product experts, guiding them to meet individual performance goals and career aspirations. You will establish clear performance metrics and benchmarks, holding the team accountable for achieving them.

  • Lead and mentor a team of product experts to ensure they meet individual performance goals and career aspirations.
  • Mitigate customer complaints and escalate issues effectively.
Qualifications

To be successful in this role, you should have:

  • A Bachelor's degree or equivalent work experience.
  • Minimum 3 years' experience in customer service.
  • Exceptional written and verbal communication skills.
  • Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.).

This is a mid-senior level, full-time position within the retail industry, focused on delivering exceptional customer service.