Boutique Manager

7 days ago


Dubai, Dubai, United Arab Emirates Chalhoub Group Full time
About the Role

We are seeking a highly skilled and experienced Boutique Manager to join our team at Chalhoub Group. As a key member of our retail leadership team, you will be responsible for driving the store business, building a loyal customer base, and ensuring exceptional customer experiences.

Key Responsibilities
  • Develop and execute store action plans to achieve sales targets and key performance indicators (KPIs).
  • Lead by example, representing the brand's values and philosophy through all interactions with customers and team members.
  • Manage customer relationships, leveraging customer data to proactively cater to their needs and preferences.
  • Stay ahead of the latest trends, products, and competitors, sharing feedback with relevant stakeholders.
  • Think hybrid, leveraging online and offline point-of-sale channels to drive business growth.
  • Develop and lead a high-performing team, providing coaching and guidance to ensure their growth and development.
  • Ensure operational excellence, adhering to sales and operational policies, and maintaining a healthy floor coverage.
Requirements
  • Mandatory experience in managing luxury jewellery boutiques in the UAE.
  • Strong leadership and communication skills, with a keen passion for high-end jewellery and diamonds.
  • Clienteling, CRM, and KPIs experience, with a strong understanding of database management and its influence on KPIs.
What We Offer

At Chalhoub Group, we offer a competitive benefits package, including health care, child education contribution, remote and flexible working policies, and exclusive employee discounts. We strive to provide a positive work environment, promoting diversity, inclusion, and equal opportunities for all applicants.



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