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Digital Service Advocate

3 weeks ago

Dubai, Dubai, United Arab Emirates beBee Careers Full time
Digital Service Advocate

We are looking for a highly motivated NETWORK ADVOCATE to join our team. As a Digital Service Advocate, you will play a key role in ensuring customer satisfaction and driving business growth through effective portfolio management.

Main Responsibilities:
  • Anticipate and manage the pipeline of customers to ensure successful onboarding and renewal of digital services.
  • Develop and implement customer success frameworks to drive key outcomes related to churn mitigation, increased pull-through, and renewal management.
  • Collaborate with cross-functional teams to formulate and track progress towards customer-specific success plans.
  • Engage with customers to assess their utilization of digital services, gather feedback, and drive action-oriented solutions.

Requirements:
  • Bachelor's degree in Electrical, Mechanical, or relevant field.
  • 6-8 years of experience in IT/Data Centers with project management and sales background preferred.
  • Strong business and technical orientation with ability to learn new software solutions quickly.
  • Effective teamwork, networking, and collaboration skills with ability to work in complex environments.