Senior Fashion Consultant

1 month ago


Dubai, Dubai, United Arab Emirates CHALHOUB Group Full time
Job Title: Senior Fashion Consultant

Join the CHALHOUB Group as a Senior Fashion Consultant and take on a challenging role that requires a unique blend of fashion expertise, business acumen, and exceptional communication skills.

Key Responsibilities:
  • Data Collection and Analysis: Gather insights on customer behavior, top-selling products, and slow-moving items to inform business reviews and drive strategic decisions.
  • Client Relationship Management: Foster strong relationships with clients through an omnichannel approach, ensuring seamless interactions across all touchpoints.
  • Product Feedback and Recommendations: Provide pre-buying feedback on products to ensure alignment with client needs and preferences.
  • Culture and People Experience: Drive employee Net Promoter Score (eNPS) through initiatives that enhance the work environment and culture.
  • Operational Excellence: Ensure adherence to Visual Merchandising (VM) guidelines and Standard Operating Procedures (SOPs) to maintain high standards of quality and efficiency.
  • Customer Data Management: Ensure accurate and timely capture of customer data to meet marketing team requirements.
  • Loyalty Program Promotion: Promote the MUSE loyalty program and stay up-to-date with app offerings to enhance customer engagement.
  • In-Store Marketing and Events: Support in-store marketing events and activations to drive sales and brand awareness.
  • Social Media and Brand Awareness: Stay informed about brand social media activities and campaigns to maintain a strong online presence.
  • Sell-Through and CX Initiatives: Drive sell-throughs within the store and support customer experience (CX) initiatives to ensure exceptional customer service.
Requirements:
  • Strong Communication Skills: Possess excellent English communication skills to effectively interact with clients and colleagues.
  • Language Proficiency: Arabic language proficiency is mandatory for this role.
  • Client-Centric Mindset: Demonstrate a client-centric mindset with extensive experience in retail, particularly in assisting high-net-worth clients.
  • Strong Client Book: Possess a strong client book within luxury fashion retail, with a proven track record of delivering exceptional results.

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