Senior Fashion Consultant

16 hours ago


Dubai, Dubai, United Arab Emirates CHALHOUB Group Full time

Job Description:

As a Senior Fashion Consultant at Chalhoub Group, you will play a crucial role in driving client relationships within an omni-channel approach. Your key responsibilities will include:

  • Collecting and analyzing data on customer behavior, top sellers, and slow movers to inform business reviews.
  • Providing pre-buying feedback on products and ensuring adherence to VM guidelines and Standard Operating Procedures (SOPs).
  • Ensuring click and collect are conducted within Service-level Agreements (SLAs) and that customer data is properly captured in adherence to marketing team requirements.
  • Promoting loyalty programs and staying up-to-date with app offerings.
  • Supporting in-store marketing events and activations, as well as keeping abreast of all brand social media activities and campaigns.
  • Driving sell-throughs within the store and supporting in-store CX initiatives.

Requirements:

  • Strong English communication skills.
  • Arabic language is mandatory for this role.
  • Client-centric mindset with extensive experience within retail, assisting high-net-worth clients.
  • A strong client book within Luxury Fashion retail.

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