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Operational Excellence Manager

2 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates PureHealth Full time
Senior Manager – Customer Experience Enhancement

We are seeking an experienced Senior Manager to lead the development and implementation of process improvements that enhance customer experience and drive business growth. The successful candidate will have a strong understanding of process analysis and optimization techniques.

Key Areas of Focus:

  • Process Analysis and Design:
    Analyze existing customer contact processes to identify opportunities for improvement and design process enhancements using Kaizen, Lean, and Six Sigma methodologies.
  • Initiative Development and Implementation:
    Develop and implement process improvement initiatives aimed at enhancing customer experience and driving revenue growth.
  • Stakeholder Engagement and Communication:
    Engage with senior leadership to ensure alignment with business objectives and develop business cases to secure stakeholder buy-in.
  • Project Management:
    Lead multiple improvement projects from initiation to completion, ensuring timely delivery and measurable outcomes.