Workforce Development Specialist
4 weeks ago
Tanfeeth is seeking a highly skilled Workforce Development Specialist to join our team. As a key member of our organization, you will be responsible for developing and implementing strategies to optimize our workforce and drive business growth.
Key Responsibilities- Education and Certifications
- Graduate degree in Math, Science, Computer Science, Engineering, Business, or Finance
- Basic certification in Lean and Business Analytics
- Basic certification from COPC/SWPP/GWFM related to Workforce Management
- Technical Skills
- Proficient in MS Office tools (Outlook, Excel, PowerPoint, etc.)
- Good knowledge of CMS Supervisor or Dialer and any WFM tools (IEX, Verint Impact 360, Genesys WFM, Aspect eWFM)
- Experience and Skills
- Experience in WFM on an omni-channel platform
- Effective collaboration with the team and stakeholders
- Excellent communication and articulation skills
- Stakeholder management within operational units and clients
- Leadership and time management skills
- Advanced analytical and problem-solving skills
- Time management skills
- Critical thinking and problem-solving skills
- Accountability and professional behavior
Tanfeeth offers a dynamic and challenging work environment, competitive compensation, and opportunities for professional growth and development.
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