Multichannel Support Specialist

6 days ago


Dubai, Dubai, United Arab Emirates Apple Full time

In this role, you will serve as the face of our brand, providing world-class customer support through various channels. As a Frontline Ambassador, you will be responsible for delivering exceptional experiences that drive customer loyalty and advocacy.

Your Key Accountabilities

  1. Act as the primary point of contact for customers, addressing their queries, concerns, and feedback in a timely and professional manner.
  2. Develop a deep understanding of customer needs, preferences, and pain points, using this insight to inform support strategies.
  3. Escalate complex issues to internal teams, ensuring timely resolution and maintaining customer satisfaction.
  4. Maintain accurate records of customer interactions, ensuring information is easily accessible for future reference.
  5. Identify opportunities to enhance customer experience, suggesting improvements to support processes and procedures.
  6. Collaborate with internal teams to ensure seamless issue resolution and customer satisfaction.
  7. Monitor order delivery status, updating Salesforce system accordingly.

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