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Hilton Hotels Call Center Agent

2 months ago

Sharjah, Sharjah, United Arab Emirates Hilton Hotel Sharjah Full time
Responsibilities:
  • Respond to client inquiries and resolve issues in a timely and professional manner.
  • Provide excellent customer service by actively listening to clients, addressing their concerns, and offering solutions that meet their needs.
  • Build strong relationships with clients by being responsive, empathetic, and reliable.
  • Utilize software and tools to efficiently manage client interactions and meet performance metrics.
  • Participate in training and development opportunities to enhance knowledge of company policies and procedures.
  • Adhere to company standards and best practices to ensure consistent delivery of high-quality customer service.
  • Identify opportunities to upsell or cross-sell products or services that align with client needs.

Key Performance Indicators:

  • First Call Resolution Rate
  • Client Satisfaction Scores
  • Call Handling Time
  • Productivity and Efficiency Metrics