Education Systems Manager

7 days ago


Dubai, Dubai, United Arab Emirates Sundus Full time
School Systems Administrator

Sundus is seeking a highly skilled School Systems Administrator to join our team. As a key member of our IT department, you will be responsible for implementing, administering, and maintaining student information systems and other related school systems across the organisation.

Key Responsibilities:
  • System Implementation: Drive the implementation of new and updated systems, ensuring seamless integration and minimal disruption to our operations.
  • Technical Expertise: Develop an in-depth knowledge of education systems, including iSAMs, Engage, PowerSchool, and other relevant software.
  • System Maintenance: Create and conduct routine administration and maintenance of a range of systems, including installation and configuration of software and support with integration projects.
  • Troubleshooting: Troubleshoot software errors by running diagnostics, documenting problems and resolutions, prioritising problems, and assessing the impact of issues.
  • Documentation: Upkeep of documentation and technical specifications regarding systems, ensuring all relevant information is readily available.
  • User Support: Assist in the setup/creation and carry-through of end-user helpdesk support efforts, ensuring all related application issues are resolved promptly with minimal disruption.
  • Auditing: Perform routine/scheduled audits of systems, including coordinating relevant backups, to ensure data integrity and security.
  • Policy Compliance: Ensure new system setups conform to specified policies, including configuration and upgrading of systems (on-prem and cloud-hosted).
  • Training and Support: Train and assist school personnel in utilising systems regarding data entry, retrieval, storage, security, manipulation, reporting, and disposal.
  • User Management: Set up user accounts and assign correct access permissions, ensuring secure and controlled access to systems.
  • Group Policy Management: Implement group policies (access and permissions) for user accounts, ensuring consistent and secure access to systems.
  • System Updates: Update systems with new releases, patches, and upgrades, ensuring all systems are up-to-date and secure.
  • Problem-Solving: Troubleshoot, root cause analysis, and documentation of system issues, ensuring prompt resolution and minimal disruption.
  • Performance Monitoring:
  • Other Duties: Perform other related duties as required and assigned, ensuring the smooth operation of our school systems.

Requirements:

  • Education: Bachelor's degree in computer science, Information Technology, or similar.
  • Experience: At least three years of experience managing education systems, with a strong background in school information systems.
  • Skills: Strong customer service skills, problem-solving, multi-tasking, and working knowledge of school information systems.

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